Winter Park Opens Ambassador Program to the Public
First started in January of this year, the Winter Park Ambassador Program is aimed at enhancing customer service for the hundreds of people that visit City Hall daily for a number of reasons ranging from paying their utility bills, having a business permit furnished, and applying for an employment position.
Like most City Hall offices in other parts of the country today, Winter Park’s City Hall, which is in the downtown area, is extremely busy. Fortunately, the layout of the building is superb, and visitors can easily locate their destinations. The ambassador program was designed to enhance that visitor experience, with the help of two people who welcome guests at the entrance, taking questions and providing directions to the City Hall’s many departments and services offices.
As of the moment, 50 city employees are serving as City Hall Ambassadors on a volunteer basis. Each employee works only twice a month for two-hour shifts. According to City Manager Randy Knight, who had the honor of serving as the first Ambassador, an organization will be successful if they pay attention to customer service. Since volunteering as an Ambassador, he’s found out how much a smile can change the whole demeanor of a person.
Due to the program’s success, the city is now opening the Ambassador Program to the public, and those who want to volunteer can call 407-599-3245 or e-mail the city at jgrant@cityofwinterpark.org on how to be a Winter Park, Ambassador.
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